Service Level Agreement Format Free Download

Download the model to start creating your own ALS today! Note: The file can go directly into your download folder If you are looking for a well-developed professional service agreement that contains only standard terms, here is such an agreement for your kind counterpart. Please read the overview of this professional service agreement below, The purpose of this agreement is to reach a reciprocal agreement for the provision of IT services between the (s) provider (s) and the customer (s). This form was written only for general information purposes. This is not legal advice, advertising, solicitation or tax advice. The transmission of this form and the information it contains is not intended to create a legal and client relationship, and their receipt does not constitute a legal and client relationship. You should not rely on this document or information for any purpose without seeking the assistance of a properly authorized lawyer, including, but not limited to, the verification and advice on the terms of this form, the necessary authorizations in connection with the transactions provided for in this form and all the securities laws and other legal matters provided in this form. Below is another MS Word service agreement that will allow you to quickly create your own on-the-go service contract. Quick but complete solution for your quick signing of a contract for a professional service. Overview is below, WHEREAS, the contract stipulates that a service level contract is a precedent for any extended duration of the contract; and response periods to service-related incidents. Download these 21 free SLA – Service Level Agreement models to study them before preparing your own ALS for professional services, to provide or rent them. A service level contract or ALS is a contract between a service provider and its customer. The client can be internal or external depending on the organization and the service arena.

Through ALS, a service provider indicates the conditions under which they can do the necessary work. ALS helps service providers describe the extent of the work and frees them from unwanted liability. The provider has all the measurement and monitoring instruments and procedures necessary to measure, monitor and report the performance of the provider`s service delivery using current service levels, which is sufficient to verify compliance with service levels. The supplier must immediately inform the customer in writing whether the supplier`s level of performance is appropriate or does not meet an element of the supplier`s service delivery during the duration of the contract. The provider recognizes and accepts that each service credit is a price adjustment that reflects the value of a lost service caused by non-compliance with a level of service. Both parties agree that service credits are a reasonable method of price adjustment to reflect poor performance. In an ALS, this covers the volume of work. The service provider lists the activities involved in the implementation of the services, as well as the extent of the service provider`s assistance.

To support the services described in this contract, the service provider responds to service incidents and/or customer requests within the following time frames: Here are several models of MS Word-based professional service agreements so that you can study and understand what they might look like.